retailworld
13-02-2007, 22:58
Post offices are vital to the survival of 82% of small businesses, according to a survey by the Federation of Small Businesses (FSB).
However, satisfaction with postal services compares poorly with ratings given to other service providers such as banks, broadband providers and mobile phone companies, according to a survey by Which? magazine.
Only 16% of those surveyed said they were very satisfied with Royal Mail services and 28% very satisfied with Post Office services. Leading the list of concerns with postal services is junk mail, followed by post office closures, missing post and long queues.
A large number of post offices have been closed in recent years and the Government recently announced plans for further closures. According to the research, closures can result in unacceptably long queues in the remaining post offices. In rural areas of South Yorkshire particularly, the impact of a closure can be devastating.
Which? advises people to take the following steps to improve their postal service:
- Register with the Mail Preference Service to reduce junk mail by up to 95%.
- Include a return address on mail to reduce the risk of it going missing.
- If you have a complaint about lost, damaged or delayed post, ask for a compensation claim form at your post office.
- All post office closures are subject to public consultation, so if you are concerned about the closure of your local post office then make sure your voice is heard. You can also contact the regulator, Postwatch.
[Source: Business Link 12th February 2007]
What are your experiences/concerns with Royal Mail?
However, satisfaction with postal services compares poorly with ratings given to other service providers such as banks, broadband providers and mobile phone companies, according to a survey by Which? magazine.
Only 16% of those surveyed said they were very satisfied with Royal Mail services and 28% very satisfied with Post Office services. Leading the list of concerns with postal services is junk mail, followed by post office closures, missing post and long queues.
A large number of post offices have been closed in recent years and the Government recently announced plans for further closures. According to the research, closures can result in unacceptably long queues in the remaining post offices. In rural areas of South Yorkshire particularly, the impact of a closure can be devastating.
Which? advises people to take the following steps to improve their postal service:
- Register with the Mail Preference Service to reduce junk mail by up to 95%.
- Include a return address on mail to reduce the risk of it going missing.
- If you have a complaint about lost, damaged or delayed post, ask for a compensation claim form at your post office.
- All post office closures are subject to public consultation, so if you are concerned about the closure of your local post office then make sure your voice is heard. You can also contact the regulator, Postwatch.
[Source: Business Link 12th February 2007]
What are your experiences/concerns with Royal Mail?