Pricing Model for Support Contract

[4Hundred]

I am investigating how to create a model for the pricing structure of an IT Support Contract. Does any one know where I can start with this? How do I work out a cost/charge per User, POS, Store etc...? Any examples welcomed...

[Mike]

It depends on the scope and cost of support required interms of time and other resources. Charge per hour or complexity of the task.
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