Misconduct Within Retail

[Morrisonstudent]

Within this forum there is going to be a different mixture of people from various retail outlets and of different retail roles.
Recently it has become about that many online streaming video websites such as youtube, have a very large selection of video's from a variety of different companies showing the staff of these relavent companies doing acts of miss conduct within the work place.
very large companies such as morrisons, B&Q, tesco for example show very poor signs of employee confidence.
what are everyones views and opinions about these videos and more importantly what should be done about these staff?

Andy :mad:

[m8internet]

Misconduct is misconduct
However, the taking of videos and photographs without both the companies and employees permission is a breach of copyright
Difficult one to call, and the outcome would only be known if a case (eventually) goes to an Industrial Tribunal
The employee AND the company could then probably sue against the person who recorded the video or photographs, opening yet another can of worms

Different if the company employs covert cameras and/or under cover detectives
I myself have recorded dishonest staff covertly, but this was at the request of the client company
Only this week I caught a driver who may have stole about £450 worth of stock from a delivery

[Morrisonstudent]

Can i ask which company this act of misconduct took place?
do you experience alot of theft or different types across the workplace.
I find this very interesting, was the offender prosecuted and what was his profile
e.g, male--34--middle class--salary

thankyou Andy
:)

[retailworld]

I haven't seen these on YouTube... but I'll go and have a look then report back.

[m8internet]

Shoplifter profiles :

The opportunist
Usually out for their normal shopping and doesn't see the harm in "just one wee something"

The junkie
Typically arrives in the store just after opening time!
Usually heads for the quiet areas, corners, or blind spots of a store to load themselves up with goods they can pass on or sell

The switch
Typically one person, sometimes two
Picks up an item as they enter the store and removes all the security tags
Takes this item to a till for a refund, without a receipt
Under the Goods and Services Act a retailer MUST do so
Only proof for this one is CCTV coverage, or witnessing removal of the item from the sales floor before reaching the till

The banjo
Typically a group of two or three people
One person distracts a member of staff while the others help themselves
Once the shoplifters have left the premises the final person will resolve their problem and also leave, sometimes actually even paying for something!

The gang
Typically a group of between 5 and 20 people
Run into a store and grab as much stock as possible
Ideally outnumbering store staff in a ratio of at least 3 to 1

Ages vary, from children right through to pensioners!

[retailworld]

The switch
Typically one person, sometimes two
Picks up an item as they enter the store and removes all the security tags
Takes this item to a till for a refund, without a receipt
Under the Goods and Services Act a retailer MUST do so
Only proof for this one is CCTV coverage, or witnessing removal of the item from the sales floor before reaching the till


Is this the case to the letter? If I know a product has been stolen I refuse to refund in cash. Not had any problems with this. If I'm not sure, then fine.

[m8internet]

Sadly it is the case that a returned item, providing it is undamaged, sealed, in original packaging, must be refunded in full
Once refunded and if it is known the item is stolen then the offender has commited two offences, and it's time to call the Police

If you refuse to refund, then all they will do is go to another shop and do it