Returns policy

[boss44]

I was just wondering what returns policy you used and how strictly do you stick to it. Even when I was a sales assistant we were allowed to give a full refund even without a reciept even thogh it clearly stated on the back of it that you need proof of purchase. Are we being to soft with the general public for a quiet life ?

[retailworld]

I don't think its a case of being soft, but you have to weigh up the rules as you could well lose a customer out of it. Most retailers opt to put customer service over policy, and only resort to policy in exceptional instances (or when you think the product was stolen in the first place).

[m8internet]

Under the various legal requirements there is NO need for a receipt
The trader is within their rights to give an exchange or credit note (gift vouchers), but equally the customer is entitled to a full refund

This is also one of the flaws of shops
A thief can walk right in, pull off the tags, then go to the CSD, and refund the item

[emmab]

This is also one of the flaws of shops
A thief can walk right in, pull off the tags, then go to the CSD, and refund the item


I have heard of this happening many a time and there realyy is nothing that you can do about it , unless you actually see them do it. A bit of a pet peeve. Especially when they are crafty enough to come in at peak times when it's all hands on deck

[c3po]

Is there any point having a returns policy then in that case ? It is an issue that really annoys me !! The customer isn't always right and may have just nicked fom you !! They should have to have their reciept !!

[m8internet]

Yes, I do agree that having a returns policy is another open hole for abuse
However, the law has left this one wide open to abuse
Yes, you can ask for a receipt, but equally the customer does not need to have one

In most honest cases the customer will have a receipt, and a long winded excuse too!

[groovyjon]

As I understand it, the customer does not have to have a store receipt, but they do have to have some proof of purchase - cheque book stub, credit card statement, etc. Without any of that, I don't believe the retailer is obliged to do anything.

[emmab]

As I understand it, the customer does not have to have a store receipt, but they do have to have some proof of purchase - cheque book stub, credit card statement, etc. Without any of that, I don't believe the retailer is obliged to do anything.

Yes but when it comes down to it, how many of us actually refuse the refund. we sometimes would give an exchange instead , I don't agree but the CUSTOMER IS ALWAYS RIGHT apparently anyway.