e-Novations EPOS

[dineshkumar]

Hi,

Has anybody had any dealings with e-Novations? We've been having lots of problems: broken equipment, training cancelled without any notification.

Really poor service.

Dinesh

[m8internet]

Can't recall ever having heard of them before
What sort of contract do you have with them?
Sadly as a business you are not covered by the Goods and Services Act, quite often the only way to resolve a dispiute is legal action, termination of contract, or find a new contractor

[dineshkumar]

Hey, m8internet,

They appear reputable enough:
http://www.e-novations.co.uk/

We have a contract for a single terminal and training. But they're incapable of honouring even this simple contract, so I'm astonished they can run their business worldwide!

[m8internet]

You will need to refer to your contract

This will outline what YOU are paying for and what level of service to expect
It should also outline what YOU receive when things go wrong

Equally, if you are paying for something and NOT receiving then look elsewhere

You really need to pass this dispute over to your legal representative sadly, so that the contract can be disputed and probably terminated, plus any costs recovered

[dineshkumar]

You really need to pass this dispute over to your legal representative sadly ...

OK, will do. Thanks for your help.

[garyw75]

We were sold a system and paid 3k.

Support is in India, crap and you cant understand a word

They then sprung on us a renewal fee that we have to pay every year. No mention of this on any documentation or on any sales documents. We were not told about this when we ordered either.

A little underhanded.

Avoid, avoid, avoid.

[retailconsult]

Hello,

I provide retail consultancy and E-Novations is certainly amongst my panel of Epos suppliers, i have happily recommended to numerous clients who are succesfully using, trading and seen a positive difference in their operation.

I do however, highly recommend that retailers seek the invaluable advise of retail consultants prior to implementing retail solutions. This is important if retailers wish to reap the benefits of the epos products. Naturally if its just scanning then a different matter wholly but companies like E-Novations actually do have comprehensive epos products and if you have made a purchase from them for their Emperium product then i recommend you make the most of it.