This is going to get some of you...
Yes, a waste of money I know, but this was performed covertly, plus this has to be performed twice a year as part of the company Risk Assessment
I asked one of my time management team to attend two of our offices and four of our workplaces in the UK
Obviously the word got around they were on the premises, and that may have influenced results
However, what they didn't know was this person was actually monitoring the swearing and abusive language (as well as some other factors that had to be recorded)
The first set of statistics were taken in August 2009
The same premises and workplaces were revisted in February 2010
Obviously, not all the employees and duties were the same, but the sample was large enough to obtain a general overview
The F word (and combinations of) was actually used less often than any other word
The most common was the B word
General verbal abuse (innapropriate and incorrect use of words, such as lazy, stupid, etc) also occured, but was never reported
Shouting and raised voices was actually highlighted as the main issue
I have to agree as this has also resulted in the most reports and complaints
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